The policy
You may request a refund within seven calendar days of purchase for:
- a duplicate purchase or duplicate charge;
- an access problem we cannot reasonably correct;
- a material mismatch between the purchased Build and its public description; or
- a genuine fit problem identified after opening the Build and trying the stated first action.
How to request it
Email josh@gigcityai.ai from the address used at checkout. Include the purchased Build, purchase date, and a short explanation of the problem. Do not send private course artifacts or sensitive work material.
What happens next
Approved refunds are returned through Stripe to the original payment method. Bank processing time is outside our control. Access associated with the refunded purchase will be revoked. Refunds do not include unrelated consulting, implementation, workshop, or third-party costs.
After seven days
After the fit window, access and technical problems will still be corrected where reasonably possible, but the purchase is normally final. This does not limit rights that cannot legally be waived.
Start-path help comes first: if the problem is a broken link, missing file, or unclear first step, contact us. Those are support issues, not reasons to leave a learner stranded.